Frequently Asked Questions

According to current Portuguese law, all sales of artworks—whether by living or deceased artists—are subject to the standard VAT rate of 23%. This applies regardless of the sales channel, including gallery sales and online purchases.

 Currently, there are no exemptions or reduced rates for art sales in Portugal.

For more detailed information on VAT in Portugal, please consult the official Portuguese Tax Authority website,  https://info.portaldasfinancas.gov.pt/pt/informacao_fiscal/codigos_tributarios/civa_rep/Pages/codigo-do-iva-indice.aspx?utm_source=chatgpt.com

Please note: VAT rules are different for artworks purchased through our auctions on madameflihan.com. All auction transactions are legally placed in Spain, managed by Proyectos e Inmovilizados S.L. (MRFLYHART), and are subject to Spanish VAT law.

Q: Do you ship internationally?
A: Yes, we ship both within Portugal and internationally. Shipping fees, insurance, and any applicable taxes are calculated at checkout.

Q: When will my artwork be dispatched?
A: We aim to dispatch all items within 5 business days of confirmed payment. Delivery times vary depending on your location.

Q: How long does shipping take?

• Domestic (Portugal): Typically 5–7 business days after dispatch.

• International: Usually 10–15 business days, though customs clearance may affect delivery times.

Q: Can I pick up my artwork on-site?
A: Yes. Artworks purchased at the gallery can be collected in person. Please bring proof of purchase and identification at the time of collection.

Q: What if my artwork is damaged during shipping?
A: Notify us within 48 hours of receiving the item, including photos and descriptions of the damage. Please retain the original packaging for returns. We will arrange a replacement or refund if necessary.

Q: What if my shipment is lost?
A: Contact us if your shipment does not arrive within the estimated delivery time. We will assist in locating the item and resolving the issue.

Q: What is your returns and refunds policy?

• General Policy: All sales of artwork are final, except in cases where the item arrives damaged.

• Online Purchases: Refunds may be granted if artwork is damaged upon arrival. Notify us within 48 hours of receipt to qualify.

• Auctioned Items: All auction sales are final and non-refundable.

Q: Are there additional return policies?
A: Please contact us if your purchase involves art consultancy services or event-related services, as different conditions may apply.

Q: Where are your auctions held?
A: All auctions are fully online and managed in Spain via madameflihan.com, which publishes and manages art auctions organised by Proyectos e Inmovilizados S.L. (VAT B91037085, Calle Virgen de Regla 1, 1º, Seville, 41001, Spain), trading as MRFLYHART.

Q: Can I see the artworks before bidding?
A: Yes! Clients can visit our preview exhibitions in Lagoa–Carvoeiro to view works in person before placing bids.

Q: Is there support during the auction?
A: Absolutely. Auctions are live-streamed, and our staff provides assistance with registration and bidding throughout the event.

Q: Are there private sale options?
A: Yes, we offer private sale services, all conducted under Spanish commercial law.

Q: Who is eligible to participate?
A: Participants must be at least 18 years old and have a valid form of identification.

Q: How does bidding work?
A: All bids placed are legally binding. Winning bids constitute a formal agreement to purchase the artwork.

Q: How are winners determined?
A: The highest bid at the close of the auction wins, provided the bidder meets all payment requirements.

Q: What about reserve prices?
A: Some auction items may have a minimum reserve price. If this price is not met, the item will not be sold.

Q: Are deposits required?
A: Yes. All participants must pay a deposit of 10% of the starting price to place bids.

• This deposit is refundable if no bids are placed or no transaction is completed (within 5 working days).

• Once a winning bid is confirmed, the deposit is applied toward the total purchase amount.